I was tasked with changing the culture in the branches of the Royal Trust Company in Canada from administrative to sales focused. The branches were divided into divisions and in each division I appointed a Divisional Sales Manager. Sales was positioned as ensuring customers were aware of what products and services could be provided. For […]
Month: February 2024
Triumph at 1 on 1’s
Managers who have frequent one-on-ones end up with more engaged, more productive, more successful, less likely to resign direct reports according to Gallup research. That is all the reason you need to look at having regular one-on-ones. If you have a small number of direct reports – up to 6, then have one-on-ones weekly. If […]
The Butterfly Effect
The butterfly effect has nothing to do with actual butterflies! The use of the butterfly stems from the way a diagram looked when data analyzing weather patterns was plotted. The work was done by Edward Norton Lorenz investigating Chaos Theory. He found that if original conditions of weather were different by a hundredth of a […]
KPI Sandbagging Avoidance
KPIs are widely used by companies. My experience with developing KPIs together with staff and the wide experience of Managers, Middle and Senior as well as individuals suggests that sandbagging is a major constraint to better results. What is sandbagging? Researching the origin resulted in confusion with two common factors generally agreed. The first was […]